WELCOME TO ALARM DOCTOR’S FREQUENTLY ASKED QUESTIONS (FAQ)
Alarm Doctor has been successfully assisting clients across all of New South Wales with fast, efficient and cost-effective alarm installation, repair, maintenance and upgrade services for over two decades. Our team is amongst the most qualified and experienced in the region and we’re always happy to help with any issues that you might be facing with your home or office security systems.
With that in mind, please have a look over some of our most frequently asked questions as the answer you’re looking for may very well have already been described here.
If you can’t find it, then please get in touch with us by calling 1300 23 00 23 or simply click here to use our online contact form.
- My alarm won’t stop beeping, what should I do?
A.) If you’ve lost your access codes, the keypad’s just doing what it’s supposed to or the siren’s wailing like crazy, we can provide you with an over-the-phone emergency alarm service. Click here to find out more about our emergency alarm services.
- Does Alarm Doctor offer technical support over the phone?
A.) Because we do not manufacture the alarm and security products we distribute, we cannot and do not hold or provide product-specific technical information, and advise you to seek further assistance from the manufacturer in question. We do, however, provide an emergency alarm service to temporarily disable, reset or silence the alarm. Click here to learn more about the emergency alarm service.
- Which alarm systems do you cater for?
A.) Alarm Doctor tends to every major make and model of alarm system in Australia, including both wireless and hard-wired systems and even those that are no longer in production.
- Do I need to book an appointment for a repair?
A.) Unfortunately, due to the fact that our technicians are out in the field more often than not, it is highly advisable that you call to check availability and then yes, make an appointment – we are very flexible and can accommodate calls at very short notice, depending on how many calls we’re handling at the time.
- What is considered as being an “alarm emergency?”
A.) If you no longer have control over your alarm system, is the short answer, but technically speaking there are a number of issues that may arise which would be considered an “alarm emergency,” the most pertinent of which would be a faulty or dead back-up battery.
- If I already have an alarm system at home, can I add other things to it, like CCTV and motion sensors?
A.) Yes, no matter what make and model your existing system is, we have the tools, parts and ancillaries available to handle any upgrade service, whether it’s simply adding additional components to your existing system or installing an entirely new system all together.
- I’m a contractor and I’ve run into a problem with a particular brand, can you help?
A.) Alarm Doctor is a service provider, not a manufacturer and, as such, we are unable to assist with technical aspects of your own installations, repairs or other services. If you need a helping hand, give us a shout, but if you’re looking for specific product information or troubleshooting guides, we suggest you get in touch with the product’s manufacturer.
- I’m trying to install or repair the system on my own and I’ve run into a problem, can you help?
A.) Considering the varying approaches that people tend to take when doing their own installations etc. it becomes very difficult to pinpoint the exact cause of your problem without being able to see what has been done so far. As such, we are always happy to help, but unfortunately we cannot provide guidance over the phone for installation, repairs, maintenance or upgrades. If you would like technical assistance, we can have one of our Doctors swing by to lend a hand – a much better solution!
- My insurer is asking for a service certificate to prove that I had my alarms professionally maintained. Where do I get one from?
A.) Whomever serviced your alarm should be able to provide you with a service certificate on request. When using Alarm Doctor to repair or maintain your security equipment, our technicians will always ask whether a certificate is needed before arriving at the scene, as these need to be specifically printed for the client in question. Please bear in mind that many installers, including ourselves, will ask for a small processing fee to have lost or damaged certificates replaced.
- What should I do if something keeps setting my alarm off?
A.) DO NOT disconnect your alarm as this information will be sent to the police, which can indicate that someone is trying to tamper with your alarm. Additionally, disconnecting your alarm will leave your property vulnerable to burglary. Instead, either check your alarm’s user manual for guidance or simply give us a call and we’ll be right over!
- I just walked into my house with the alarm on, and it didn’t go off. Is it broken?
A.) There are a great many reasons as to why that could have happened, but the most common is that while you thought that alarm was activated, it simply wasn’t. You’d be surprised at how often this is the case. If your alarm truly was turned on and it was supposed to sound when you entered, there could be fault in your motion sensors, the keypad itself, the system’s relays or even the siren. For the most accurate answer, we suggest you have us stop by for a quick look.
- How many systems do I need for a huge office block?
A.) You’ll be happy to hear that the answer is just one! Depending on how many additional components you’ll be looking to hook up to the alarm will define which system you need. If it’s simply a case of a few motion sensors and the odd camera, you’ll get away with installing a mid-tiered system, whereas something requiring more advanced auxiliaries or just a lot of them, will require something more specialised. For the best quote on pricing and the systems that suit your needs best, please give us a call on 1300 23 00 23 and we’ll be able to give you the information you seek.